NetSuite Dashboards: Top KPIs Every Business Should Track

NetSuite dashboards give decision-makers real-time visibility into the health of their business. With customizable KPIs, graphs, and reminders, dashboards turn raw data into actionable insights.

But the challenge for many companies is knowing which KPIs matter most. In this blog, we’ll explore the top NetSuite KPIs every business should track and how to set them up in dashboards.

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🛠️ Why Dashboards & KPIs Matter

• Instant visibility → Track performance without running reports.
• Data-driven decisions → Spot trends early.
• Improved accountability → Each role sees their metrics.
• Scalability → KPIs grow with your business.

👉 The right KPIs vary by role, but some are critical across all industries.

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⚡ Top KPIs for NetSuite Dashboards

1. Cash Flow

Shows available cash and future inflows/outflows.
👉 Helps finance teams manage liquidity.

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2. Accounts Receivable (AR) Aging

Tracks overdue invoices by customer.
👉 Improves collections and reduces bad debt.

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3. Accounts Payable (AP) Aging

Shows outstanding vendor bills.
👉 Helps manage cash outflows and negotiate better terms.

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4. Sales Pipeline

Tracks opportunities by stage (lead, prospect, negotiation, closed).
👉 Helps sales teams forecast revenue.

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5. Revenue vs. Forecast

Compares actual revenue with forecasted numbers.
👉 Keeps executives aligned with company goals.

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6. Inventory Turnover

Measures how quickly inventory is sold.
👉 Reduces excess stock and carrying costs.

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7. Order Fulfillment Rate

Percentage of orders shipped on time.
👉 Improves customer satisfaction.

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8. Employee Utilization

Tracks billable vs. non-billable hours.
👉 Key for professional services firms.

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9. Customer Support Tickets

Shows open vs. resolved cases.
👉 Improves customer service response time.

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10. Net Profit Margin

Shows overall profitability after expenses.
👉 Critical for leadership and investors.

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📚 Real-World Example

A SaaS company customized its NetSuite dashboard with KPIs for MRR, churn rate, and revenue vs. forecast.

Result:

• Leadership spotted churn trends early.
• Sales managers improved forecasting accuracy.
• Finance reduced month-end close delays.

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✅ Benefits of KPI Dashboards

✔️ Real-time business visibility.
✔️ Role-based dashboards (executive, sales, finance, operations).
✔️ Faster decisions with data-driven insights.
✔️ Improved accountability across departments.

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✅ Final Thoughts

NetSuite dashboards turn ERP data into business intelligence. By tracking the right KPIs—like cash flow, sales pipeline, and order fulfillment—companies can improve decision-making and stay ahead of challenges.

👉 The key is to build role-specific dashboards so every team member sees the metrics that matter most.