SuiteBuilder vs SuiteScript: When to Use Which

📝 What Is SuiteBuilder?

SuiteBuilder is NetSuite’s point-and-click customization toolset. It allows administrators to extend NetSuite without writing code.

With SuiteBuilder, you can:

• Create custom fields, records, and forms
• Adjust sublists, tabs, and layouts
• Control permissions and visibility
• Customize dashboards and portlets (basic level)

👉 SuiteBuilder = configuration + light customization.

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📝 What Is SuiteScript?

SuiteScript is NetSuite’s JavaScript-based scripting platform. It gives developers complete control to build logic, automation, and integrations.

With SuiteScript, you can:

• Automate complex processes (beyond workflows).
• Validate or manipulate data on forms in real-time.
• Integrate with external systems via REST/SOAP.
• Build custom apps, Suitelets, RESTlets, and scheduled jobs.

👉 SuiteScript = coding for advanced automation and integration.

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🔧 When to Use SuiteBuilder

Choose SuiteBuilder when:

• You only need to add or remove fields.
• The requirement is UI-based (form layouts, subtabs).
• You want to capture and store simple data (e.g., warranty dates, checkboxes).
• The business rule can be handled with a workflow (SuiteFlow).

Example: Add a custom field “Urgent Order” to the Sales Order form → SuiteBuilder is enough.

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🔧 When to Use SuiteScript

Choose SuiteScript when:

• You need complex logic (calculations, conditional data updates).
• The process can’t be solved with SuiteFlow or SuiteBuilder.
• You want to integrate NetSuite with external systems (e.g., Shopify, Salesforce).
• You need to build custom UIs (Suitelets) or APIs (RESTlets).

Example: Automatically calculate shipping cost from FedEx API and update the Sales Order → SuiteScript is required.

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⚖️ SuiteBuilder vs SuiteScript Comparison

Feature	SuiteBuilder	SuiteScript
Skill Needed	Admin knowledge	JavaScript developer
Setup Speed	Fast (point-and-click)	Slower (coding, testing)
Use Cases	Fields, forms, dashboards, workflows	Integrations, complex logic, automation
Maintenance	Easy for non-technical users	Requires developer support
Performance	Lightweight	Can be heavy (governance limits apply)

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✅ Real-World Examples

• SuiteBuilder: Add “Preferred Delivery Day” custom field on Sales Orders.
• SuiteScript: Create a scheduled script that syncs orders to Shopify every 15 minutes.
• SuiteBuilder: Hide unused tabs on a Customer form.
• SuiteScript: Validate item serial numbers against an external database before saving.

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💡 Pro Tips & Best Practices

• Start with SuiteBuilder → Always see if the requirement can be solved without code.
• Use SuiteFlow as a middle ground → Automations without code.
• SuiteScript should be the last resort → Use when logic is too advanced.
• Document whether a customization is SuiteBuilder or SuiteScript for easier maintenance.
• Avoid overlapping logic → don’t mix a workflow and script for the same field unless necessary.

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📌 Key Takeaways

• SuiteBuilder is best for point-and-click customization (fields, forms, dashboards).
• SuiteScript is best for complex automation and integrations.
• Always choose the simplest tool that meets the business need.
• A hybrid approach (SuiteBuilder + SuiteFlow + SuiteScript) often works best.

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👉 Next Page: Best Practices for NetSuite Customization