Customizing Dashboards & Portlets in NetSuite

📝 What Are Dashboards in NetSuite?

A dashboard in NetSuite is the personalized homepage that displays key business data in one place. Each user can customize their dashboard to match their role, responsibilities, and daily workflow.

Customizing dashboards ensures that:

• Sales reps see their pipeline and quotas.
• Finance teams see overdue invoices and cash balances.
• Managers see KPIs, reports, and reminders for decision-making.

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🔧 Standard Dashboard Features

NetSuite provides many built-in dashboard elements called portlets. Some of the most useful include:

• Key Performance Indicators (KPIs) → Track sales, revenue, open invoices.
• KPI Meters → Visual gauge of performance metrics.
• Reminders → Task list with real-time alerts (e.g., “10 Invoices Overdue”).
• Report Snapshots → Display reports directly on the dashboard.
• Trend Graphs → Show trends for sales, expenses, or inventory.
• Search Portlets → Quick access to saved searches.
• Calendar & Task Lists → Manage daily activities.

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⚙️ How to Customize a Dashboard

1. Navigate to your Home Dashboard.
2. Click Personalize in the top-right corner.
3. Choose from available portlets: KPIs, reports, reminders, etc.
4. Drag and drop portlets to rearrange your dashboard layout.
5. Configure portlets:
   • KPI → choose metrics like Sales Orders, Revenue, Expenses.
   • Reminders → set thresholds (e.g., “Invoices > 30 Days Overdue”).
   • Trend Graph → select data source and timeframe.
6. Save and adjust as needed.

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✅ Example: Sales Manager Dashboard

A Sales Manager wants to track performance quickly. Their dashboard might include:

• KPI Meter → Monthly sales vs quota.
• Reminders → “5 Quotes Awaiting Approval.”
• Saved Search Portlet → Pipeline opportunities by stage.
• Trend Graph → Quarterly revenue trends.
• Report Snapshot → Top customers by sales.

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🔗 Creating Custom Portlets

Beyond standard portlets, you can build custom portlets using SuiteScript.

Examples:

• Show a Google Maps view of customer locations.
• Display external API data (e.g., Shopify orders).
• Build a “Quick Action” portlet with buttons for frequent tasks.

👉 Custom portlets use SuiteScript 2.x with the N/ui/serverWidget module.

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💡 Pro Tips & Best Practices

• Tailor dashboards per role — don’t overload users with irrelevant data.
• Use reminders to drive action (“what needs my attention today?”).
• Keep dashboards clean: only add portlets that are used daily.
• For executives, focus on KPIs and trends rather than detailed lists.
• Schedule saved search refreshes for performance optimization.

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📌 Key Takeaways

• Dashboards give users real-time visibility into critical business data.
• Standard portlets (KPIs, reminders, reports) cover most needs.
• Role-specific dashboards boost efficiency and adoption.
• SuiteScript enables custom portlets for advanced requirements.

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