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Home/ NetSuite/NetSuite AI Features: The Complete Guide (2025 Edition)

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On: November 24, 2025 Posted in NetSuite Comments: 0 Views: 4

NetSuite AI Features: The Complete Guide (2025 Edition)

How NetSuite Uses AI, Machine Learning & Generative AI Across the Platform

Artificial Intelligence is becoming a core part of the NetSuite ecosystem β€” not just as a buzzword, but as real, everyday features that help users work faster, smarter, and with fewer manual errors.

If you’ve ever wondered:

  • What AI features does NetSuite actually provide?
  • How does AI show up inside SuiteScript?
  • What parts of NetSuite use Machine Learning (ML)?
  • How is NetSuite integrating with external AI tools?

This guide summarizes every major AI, ML, and Generative AI feature currently available in NetSuite, broken down into easy-to-understand categories.

1. Overview: How NetSuite Uses AI

NetSuite combines multiple forms of artificial intelligence across the platform:

✨ Generative AI

Used to generate text, enhance descriptions, assist with configuration, and guide users through complex actions.

βš™οΈ SuiteScript AI Features

APIs and modules that allow developers to integrate AI directly into SuiteScript.

πŸ”— AI Integration Features

Tools that connect NetSuite to external LLMs, AI clients, or analytics platforms.

πŸ€– Machine Learning Features

Tools that automatically learn from system data to improve accuracy over time.

πŸ”’ Security AI

Background AI that detects anomalies, suspicious activity, and risks.

NetSuite continues to expand these capabilities with every release β€” and more innovations are on the way.

2. Generative AI Features

These features focus on natural-language processing, text generation, and conversational interfaces.

πŸ”Ή NetSuite Expert in SuiteAnswers

A natural-language search experience inside SuiteAnswers.

  • Ask questions in plain English
  • Receive a refined, summarized explanation
  • Get citations and direct links
  • Powered by retrieval-augmented generation (RAG)

It dramatically reduces the time needed to find help articles or documentation.

πŸ”Ή Prompt Studio

A powerful new tool for administrators.

You can:

  • Customize system prompts
  • Build your own Text Enhance actions
  • Create reusable prompts for SuiteScript (via the N/llm module)
  • Control how generative AI behaves across your account

This allows companies to tune AI to match their brand voice, rules, and workflows.

πŸ”Ή Text Enhance

A built-in writing assistant that helps users generate or improve text fields such as:

  • Item descriptions
  • Job descriptions
  • Marketing content
  • Long text field entries

Text Enhance can rewrite, improve clarity, summarize, expand, or translate text.

πŸ”Ή CPQ AI Assistant

Available in sandbox/non-production accounts.

This AI assistant guides sales users through complex product configurations, reducing mistakes and speeding up quoting.

It uses conversational prompts to help users find options, choose components, and configure products step-by-step.

3. SuiteScript AI Features

Developers can now integrate AI directly into scripts using new modules.

πŸ”Ή SuiteScript Generative AI APIs (N/llm)

The most powerful AI module for developers.

The N/llm module lets you:

  • Send prompts to an LLM
  • Generate text, descriptions, or summaries
  • Perform RAG-style queries
  • Create embeddings
  • Use custom prompts created in Prompt Studio

This unlocks endless possibilities: automated content creation, data interpretation, smart assistants, and more.

πŸ”Ή N/documentCapture Module

AI-powered document extraction for:

  • Invoices
  • Receipts
  • Contracts
  • PDFs, JPG, TIFF, PNG

It identifies structured data (vendor name, amounts, dates, line items) using Oracle’s Document Understanding service.

Perfect for AP automation and OCR workflows.

πŸ”Ή N/machineTranslation Module

Allows SuiteScript to translate text between supported languages using Oracle’s language AI service.

Useful for:

  • Multi-language commerce sites
  • Global item descriptions
  • Automated email translations
  • Localization workflows

4. AI Integration Features

NetSuite offers tools to connect external AI engines and build AI-powered tools.

πŸ”Ή NetSuite AI Connector Service

This service connects NetSuite to external AI systems using:

  • Natural language prompts
  • Custom tool scripts
  • SDF deployment
  • SuiteCloud projects

You can also install the MCP Standard Tools SuiteApp, which includes ready-to-use AI tools.

This is ideal for custom chatbots, automations, or workflow assistants that need real NetSuite data.

πŸ”Ή NetSuite Analytics Warehouse (NSAW)

A large-scale analytics module powered by:

  • Oracle Analytics Cloud
  • Oracle Autonomous Data Warehouse
  • Built-in AI & ML models

NSAW allows you to:

  • Blend NetSuite data with external sources
  • Build advanced dashboards
  • Run predictive analytics
  • Use natural-language queries
  • Create AI-driven insights

It is NetSuite’s most advanced analytics platform.

πŸ”Ή NetSuite Enterprise Performance Management

Part of the Planning & Budgeting suite.

Includes:

  • Intelligent Performance Management (IPM)
  • ML-driven variance analysis
  • Continuous forecast monitoring

It automatically detects unusual trends and provides recommendations.

5. Machine Learning Features

These features continuously learn from your data and get smarter over time.

πŸ”Ή Bill Capture

Reads vendor invoices using AI/ML and:

  • Extracts vendors, amounts, dates
  • Suggests matching GL accounts
  • Learns from user corrections
  • Reduces manual data entry

A must-have for AP automation.

πŸ”Ή Intelligent Item Recommendations

Used in:

  • Commerce websites
  • Sales orders
  • Estimates
  • Opportunities

Recommendations adapt automatically based on:

  • Customer behaviour
  • Purchase history
  • Product performance
  • Transaction volume

As data grows, recommendations become more accurate.

πŸ”Ή Supply Chain Control Tower AI

Provides AI-powered forecasting for:

  • Inventory
  • Demand
  • Supply chain disruptions
  • Alternative sourcing strategies

This helps operations teams prevent stockouts or oversupply situations.

6. AI for Security & Anomaly Detection

NetSuite quietly uses AI behind the scenes to:

  • Monitor unusual login behavior
  • Detect suspicious transactions
  • Identify patterns that may indicate fraud
  • Enhance account security

This security layer runs continuously without user involvement.

7. Learning More About AI in NetSuite

Oracle provides a growing set of educational resources for users and developers, including:

  • AI in NetSuite learning path
  • MyLearn AI training
  • NetSuite Help Center AI documentation
  • SuiteAnswers articles
  • What’s New in NetSuite AI releases

These resources are updated frequently as new AI features roll out.

Final Thoughts: AI Is Becoming a Core NetSuite Skill

NetSuite is evolving quickly, and AI is becoming a foundational part of:

  • Finance automation
  • Supply chain forecasting
  • SuiteScript development
  • Customer experience
  • Analytics
  • Security

Whether you’re an admin, developer, or business user, understanding these AI capabilities will be essential over the next few years.

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